Privacy Policy

This Policy applies to personal information obtained by the Site Operator in connection with the use of the Site (https://hicross.jp/).

nihongo.hicross.jp is not covered by this Policy and has its own separate privacy policy.

In this Policy, "personal information" means personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (the "Personal Information Protection Act"). It refers to information about a living individual that can identify a specific individual by name, date of birth, email address or other descriptions (including information that can identify an individual when easily cross-referenced with other information).

The Site may collect the following information.

1. Information provided through the contact form (name, company name, email address, inquiry details, etc.)
2. Information entered through the chatbot feature (see Article 5 for details)
3. Information automatically collected through access analytics (IP address, browser information, pages viewed, date and time of access, etc.)

Personal information collected is used for the following purposes.

1. Responding to inquiries
2. Providing and improving the quality of the chatbot feature
3. Analyzing and improving the use of the Site
4. Preventing spam and unauthorized access

The chatbot feature of the Site collects and uses information as follows.

Personal information collected will not be provided to third parties except in the following cases.

1. With the consent of the individual
2. When based on laws and regulations (including legal requests from courts, government agencies, etc.)
3. When necessary to protect a person's life, body or property and it is difficult to obtain the individual's consent

In operating the Site, we use external services for the following purposes. For external services that involve handling personal information, we use them after reviewing the privacy policies published by each service provider.

• Services for website operation and sending and receiving email
• Services for generating AI responses
• Services for access analytics
• Services for spam prevention

The Site is operated by an individual, and the following measures are taken to prevent leakage, loss or damage of personal information.

• The Site Operator bears sole responsibility for the handling of personal information
• Communication with the Site is encrypted using HTTPS
• Access to the server is appropriately restricted
• Spam prevention tools (such as reCAPTCHA) are in place
• In the chatbot feature, IP addresses are stored only as irreversible hashes

Under the Personal Information Protection Act, individuals may request the disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties of personal information held by the Site Operator.

To make a request, please contact us via the contact form. We will respond after verifying your identity to a reasonable extent.

Please note that information stored in connection with the chatbot feature (hashed IP addresses and session identifiers) may be technically difficult to link uniquely to a specific individual. In such cases, we may be unable to respond to requests for disclosure, suspension of use, etc.

The Site uses Google Analytics 4 (provided by Google LLC) to analyze how the Site is used. Google Analytics 4 uses cookies and collects data in a form that does not identify individuals.

To stop collected data from being sent to Google, please use the Google Analytics Opt-out Browser Add-on.

Google's privacy policy: https://policies.google.com/privacy

The Site Operator may revise this Policy in response to changes in laws and regulations or changes to the Site. The revised Policy takes effect when it is posted on this page.

For inquiries about this Policy, please contact us via the contact form.